Well I have to say, this is by far the worst "service" I've ever had from an ISP. I've tried to be patient, I've given more than fair time each time they've had issues. It takes FOREVER for them to react, and even when they do it seems to be a case of the left hand not knowing what the right hand is doing. The call centers are useless. They run you through a useless list of items (which I told them I had already tried several times before we called) then they claim your PC must be infected with trojans.